Cancellation, Returns and Refund Policy

    1. In terms of section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act“) you are entitled to cancel, without reason and without penalty, your order for the cartridges within 7 (seven) days of receipt of the cartridges.
    In such an event -
        a. you will receive a full refund of the purchase price within 30 (thirty) days of the date of your cancellation of the order;
        b. you undertake not to utilise the cartridges;
        c. your agreement of purchase will be deemed to have been cancelled, and
        d. you will be liable in terms of section 44(2) of the ECT Act for the direct costs of returning the cartridges, such as courier and/or shipping charges.
        e. Please note that cartridges that have been unsealed by you will not be refunded.
        
    2. If you have ordered an incorrect cartridge, we will exchange for the correct cartridge provided that it is still sealed. You will have to pay courier costs for the return of the incorrect cartridge and the dispatch of the correct cartridge.